privacy

Last updated: 16 October 2026

1. Introduction

At Manderley Homes, we are committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about a property, apply for accommodation or use our property letting and management services.

Manderley Homes forms part of Manderley Commercial Services Limited, a company registered in England and Wales under company number 08402902.

For the purposes of this policy, references to "Manderley Homes", "we", "us" and "our" refer to Manderley Commercial Services Limited in connection with its Manderley Homes activities.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Our Contact Details

Manderley Homes
Part of Manderley Commercial Services Limited
20 Straight Mile, Ampfield, Romsey, Hampshire, SO51 9BB
Email: info@manderleyhomes.com
Website: www.manderleyhomes.co.uk

2. Information We Collect

We may collect and process different types of personal information depending on how you interact with us.

Information You Provide Directly

This may include:

Your name, email address and telephone number.
Your current or previous address.
Information submitted through website contact forms, accommodation enquiries or correspondence.
Details of the properties or accommodation you are interested in.
Information relating to tenancy applications, referencing, guarantors and rental arrangements.
Financial, employment or student status information where required for tenancy applications.
Communications between you and Manderley Homes.

Information Collected Automatically

When you visit our website, certain technical information may be collected, including:

Your IP address.
Browser type and operating system.
Device information.
Pages visited and interactions with the website.
Referring websites and general website usage information.
Information collected through cookies and similar technologies.

Additional Information Relating to Lettings

Where you apply for or occupy one of our properties, we may need further information for tenancy administration, identity verification, referencing, rental payments, maintenance requests and compliance with legal obligations.

We only collect information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

We use personal information to operate our business, respond to enquiries and provide our property services.

This includes:

Responding to enquiries submitted through our website, email or telephone.
Providing information about available student accommodation, professional lets and residential properties.
Arranging property viewings.
Processing tenancy applications and carrying out appropriate referencing.
Preparing and administering tenancy agreements.
Managing rental payments, deposits and associated records.
Communicating with tenants, prospective tenants and guarantors.
Coordinating repairs, maintenance and property management services.
Meeting our legal, regulatory and financial obligations.
Maintaining the security and functionality of our website.
Monitoring website performance and improving our services.
Sending relevant marketing communications where permitted by law.

We will not use your personal information for purposes that are incompatible with the reasons it was originally collected unless permitted by law.

4. Our Legal Grounds for Processing Information

Under UK data protection legislation, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following grounds:

Contractual Necessity

Where processing is necessary to take steps at your request before entering into a tenancy agreement or to fulfil our obligations under an existing agreement.

Legal Obligations

Where information is required to comply with applicable laws, including property letting regulations, right-to-rent requirements, taxation and financial record-keeping obligations.

Legitimate Interests

Where processing is reasonably necessary for operating and improving our business, responding to enquiries, maintaining property records, ensuring security, preventing fraud or managing our relationships with tenants and prospective tenants, provided those interests are not overridden by your rights and freedoms.

Consent

Where you have given us consent for a particular activity, such as certain marketing communications or the use of non-essential cookies where consent is required.

You may withdraw your consent at any time by contacting us.

Where we need particularly sensitive information, such as health or accessibility information relevant to accommodation requirements, we will only process it where an appropriate additional legal condition applies.

5. How We Receive Your Information

We may obtain personal information:

Directly from you when you contact us, submit an enquiry or apply for accommodation.
Through communications by telephone, email or online forms.
Through tenancy applications and associated documentation.
From referencing providers, guarantors or other authorised third parties.
From property owners, contractors or service providers where relevant to managing a property.
Through website analytics and technical systems.
From publicly available registers or records where there is a lawful reason to access them.

Where we obtain personal information from another source, we handle it in accordance with applicable data protection requirements.

6. Sharing Your Information

We respect your privacy and do not sell personal information to third parties.

However, we may share information with trusted organisations where reasonably necessary to provide our services, manage properties or meet legal requirements.

These may include:

Relevant property owners and landlords.
Tenant referencing and identity verification providers.
Guarantors where appropriate.
Contractors, maintenance providers and property management professionals.
Tenancy deposit protection providers.
Payment processors, banks and financial service providers.
Accountants, solicitors, insurers and professional advisers.
Website hosting, IT, communications and software providers.
Government bodies, regulators and law enforcement authorities where legally required.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.

We only share information where there is a legitimate business or legal reason to do so.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time depends on the nature of the information, our relationship with you and any applicable legal or regulatory requirements.

For example:

General enquiries may be retained for a reasonable period to allow us to respond and manage follow-up communications.
Tenancy applications and agreements may be retained for the duration of the tenancy and an appropriate period afterwards.
Financial and accounting records may be retained for the periods required by applicable tax and accounting legislation.
Information relevant to disputes or legal claims may be retained for as long as reasonably necessary to address those matters.

Once information is no longer required, we will securely delete, destroy or anonymise it as appropriate.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better browsing experience.

Cookies are small files stored on your device when you visit a website.

These may include:

Essential Cookies

Required for the website to function correctly, maintain security and provide basic features.

Analytics Cookies

Used to understand how visitors interact with our website, such as which pages are viewed and how visitors navigate the site.

Functionality Cookies

Used to remember certain preferences or support website features.

Marketing Cookies

Where used, these may help us measure advertising performance or display relevant promotional content.

We may use third-party analytics services, including Google Analytics where enabled, to understand website performance.

Where consent is required for non-essential cookies, we will request it before using those cookies.

You can also manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

9. Marketing Communications

We may occasionally contact you about available properties, accommodation opportunities or services that we believe may be relevant to you, where permitted by applicable marketing and data protection laws.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us at info@manderleyhomes.com.

Opting out of marketing will not affect important communications relating to an enquiry, tenancy agreement, rental payment or property management matter.

10. Protecting Your Personal Information

We take the security of personal information seriously.

We use appropriate technical and organisational measures designed to protect the information we hold against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure systems, access restrictions, password protection and appropriate arrangements with service providers.

While we take reasonable precautions to protect personal information, no internet-based system or electronic transmission can be guaranteed to be completely secure.

11. International Data Transfers

Some third-party technology, hosting or software providers used in connection with our website or business operations may process information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place as required by applicable UK data protection legislation.

These may include transfers to countries recognised as providing adequate data protection or the use of approved contractual safeguards.

Further information about relevant safeguards can be requested using the contact details in this policy.

12. Your Data Protection Rights

Under UK data protection legislation, you have a number of rights regarding your personal information, subject to applicable conditions and exemptions.

Right of Access

You can request confirmation of whether we hold personal information about you and ask for a copy of that information.

Right to Rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to Erasure

You can request the deletion of personal information in certain circumstances.

Right to Restrict Processing

You can ask us to restrict how your information is used in certain situations.

Right to Object

You may object to certain processing of your personal information, including processing based on legitimate interests.

You have the right to object at any time to the use of your personal information for direct marketing.

Right to Data Portability

In certain circumstances, you can request that information you have provided to us be transferred to you or another organisation in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Rights Relating to Automated Decision-Making

You also have rights concerning certain decisions made solely through automated processing where those decisions have legal or similarly significant effects.

To exercise any of your rights, please contact us at info@manderleyhomes.com.

We will respond to requests in accordance with applicable legal timescales.

13. Information About Children

Our website is primarily intended for adults seeking accommodation or information about our property services.

We do not knowingly collect personal information from children through the website unless there is a legitimate and lawful reason to do so.

Where information relating to a person under 18 is necessary for an accommodation or tenancy-related matter, we will handle it with appropriate care and in accordance with applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, accommodation platforms or other external services.

These websites operate independently of Manderley Homes and may have their own privacy policies and data handling practices.

We encourage you to review the relevant privacy information before providing personal details to third-party websites.

We are not responsible for the privacy practices of websites or organisations outside our control.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business activities, website functionality, legal requirements or data protection practices.

Any updated version will be published on this page with a revised "Last updated" date.

We encourage visitors to review this policy periodically.

Where required by law, we will provide additional notice of significant changes.

16. Complaints and Further Information

If you have concerns about how we collect, use or protect your personal information, please contact us in the first instance so that we can investigate and respond.

You also have the right to raise a complaint with the UK's independent data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: www.ico.org.uk
Telephone: 0303 123 1113

You can find further information about your data protection rights and how to make a complaint on the ICO website.

17. Contact Us

If you have any questions about this Privacy Policy, the information we hold about you or your rights under data protection legislation, please contact:

Manderley Homes
Part of Manderley Commercial Services Limited
Company Registration Number: 08402902
Registered Office: 20 Straight Mile, Ampfield, Romsey, Hampshire, SO51 9BB

Email: info@manderleyhomes.com
Website: www.manderleyhomes.co.uk